A2Z Fire Safety Delivery Promise

UK Mainland

The majority of our goods are shipped by FedEx.

Orders are shipped as follows:

£8.95 + VAT - 2 to 3 days delivery

UK Offshore, Ireland and Scottish Highlands

If your location is in Upper Scotland or the Scottish Isles, Channel Islands, Isles of Scilly, Isle of Man, Republic of Ireland or Northern Ireland then delivery normally takes 2 to 3 days and the following costs apply.

£29.50 + VAT - Orders Under £1000.00

Europe & Worldwide

Freight charges for Europe and Worldwide are dependent upon consignment size, weight and destination. Please contact us directly for quotes.

Can I collect my order?

As we are an online retailer we have no facility for people to collect orders. Our head office is located at a separate location to our warehouse.

Delivery Times

Most items are shipped for next day delivery to the UK Mainland if received by 1pm. Delivery times are anywhere between 8am and 6pm. If your purchase does not arrive by 6pm please contact us so as we can contact the delivery firm to track your purchase. We will do everything in our power to sort out any delivery issues in a quick and efficient manner.

Some items such as safes, safety clothing and alarm panels may take longer to deliver depending upon stock levels.

Faulty or Damaged Goods

In the unlikely event of your goods being delivered faulty or damaged, you must contact us within 10 days of the date of delivery in order for us to arrange a replacement. Warranties issued by the manufacturer and ourselves concerning faulty or damaged goods do not in any way exclude the statutory rights of the customer under the Sale of Goods Act. We will in turn be responsible for the shipping costs to you if the goods are faulty during this period. As per our terms and conditions all returned goods must be arranged directly with us as we will send a courier to collect the item/s.